Resume
Ritu Rao
Generated from this site's content — not a separately maintained file. Update content/site-content.md and this page (and the PDF) update with it.
Senior International Product Manager · Fiserv
Summary
Senior Product Manager with 9+ years building AI-enabled, regulated products across fintech, compliance, payments, and public-sector platforms. Operates with high autonomy on ambiguous, high-stakes problems — owns the judgment call, not just the delivery date — and is equally fluent in strategy and the technical detail underneath AI features: model evaluation, LLM orchestration, and the latency/cost/quality tradeoffs that AI product decisions force. Track record of quantified, large-scale impact: 2M+ users served, 35% fraud-loss reduction, 40% faster case routing.
Skills
Experience
Fiserv — Senior International Product Manager
Jan 2026 – Present · New York, NY
- Leading international AI product strategy across fintech and payments, owning roadmap decisions across multiple markets.
eBay — Senior Product Manager
Oct 2024 – Dec 2025 · Austin, TX
- Owned the AI-powered modernization roadmap for eBay’s Compliance Case Management System (CCMS), spanning global KYC, AML, sanctions, and fraud workflows.
- Directed ML-based anomaly detection models that cut fraud losses 35% and improved risk-detection accuracy 28%.
- Drove automated case-routing protocol design, achieving 40% faster routing and a 15% reduction in handling time while preserving investigator decision authority for auditability.
- Led cross-functional delivery across engineering, risk, compliance, and regulatory stakeholders; launched a unified fraud-risk analytics dashboard (Power BI + Databricks) for executive visibility.
USAA — Senior Product Manager
Aug 2024 – Oct 2024 · San Antonio, TX
- Directed the delivery of RAG-powered KYC/AML compliance agents, improving detection precision and investigator throughput by 25%.
- Owned the enterprise fraud detection roadmap; designed a Databricks-based architecture with data platform and DevOps teams for unified data and streamlined CI/CD.
Accenture — Senior Product Manager
Jun 2023 – Aug 2024 · Remote
- Led product strategy and delivery for a national wildfire prediction and cross-agency emergency response platform, integrating AI, predictive analytics, and real-time data pipelines.
- Drove 30% faster incident response through cross-agency collaboration features built on Azure + Databricks.
- Scoped and launched an AI-enabled contact center (Genesys Cloud CX + Salesforce Service Cloud), improving first-call resolution 27%.
Ernst & Young — Product Manager
May 2021 – Jun 2023 · San Antonio, TX
- Partnered directly with T1 financial institutions (Citibank, Capital Group, Navy Federal) in an embedded, forward-deployed delivery model — on-site with client engineering teams on API modernization, fraud platform redesign, and AI-driven transformation.
- Managed a multi-pod roadmap serving 2M+ portfolio users on Citibank’s Investment 360 platform; drove a 22% improvement in investor onboarding satisfaction and 5x faster record processing.
- Led a fraud and compliance platform redesign at Citibank, driving a 30% reduction in false positives and halving investigation handling time.
- Drove Navy Federal Credit Union API suite modernization to a microservice architecture, cutting deployment time 30% and reaching 99.9% uptime.
- Migrated Capital Group’s legacy compliance systems (Lotus Notes to Azure/Appian/LeanIX), cutting data retrieval time over 60%.
Uniphore — Technical Product Manager, Intern
May 2020 – Dec 2020 · Palo Alto, CA
- Built speech-analytics proofs of concept and Tableau-based KPI dashboards for conversational AI products, improving team operational efficiency 10% and contributing to a 12% client revenue increase.
Eternus Solutions — Product Manager
Dec 2016 – Apr 2019 · Pune, India
- Defined and launched Go Karma CRM for NGO personas, scaling to 100+ organizations, 26% customer-base growth, and $60K in annual recurring revenue.
Education
- Carnegie Mellon University · Master of Science, Software Management · Aug 2019 – Dec 2020 · GPA 3.82
- University of Pune · Bachelor of Science, Computer Science and Information Technology · May 2012 – Jun 2016 · GPA 3.58